We're here to help.
Email us with a short description of what happened. Please do not attach camera recordings or sensitive HealthKit information.
Alarm setup checklist
- 01Allow alarm access
WakePact needs Apple's alarm permission to schedule reliable system alarms.
- 02Confirm the alarm is enabled
Open WakePact and make sure the correct days, time, and mission are active.
- 03Check sound and device settings
Keep your iPhone charged and confirm that volume, focus, and system settings fit your wake-up needs.
- 04Use a backup for important events
No software alarm is infallible. Use an independent backup when missing an alarm could cause serious harm or loss.
Push-up challenge help
The camera cannot see my movement
Place your iPhone on a stable surface where the front camera has a clear view of your face and upper body. Use even room lighting, avoid strong backlight, and keep enough distance to remain in frame through the full movement.
The challenge completed incorrectly
Update to the latest WakePact version and try again with the phone stable and your full movement visible. If the issue repeats, email support with your device model, iOS version, and a written description. Do not send private video unless support specifically asks and you choose to do so.
I cannot or should not do push-ups
Do not use a physical challenge that is unsafe for you. Choose a Standard Alarm when available and read the Safety Guide.
Purchases and WakePact Pro
How do I restore a purchase?
Open WakePact's subscription or settings screen and choose Restore Purchases. Make sure the iPhone is online and signed in with the Apple Account originally used to subscribe.
How do I cancel or manage a subscription?
On iPhone, open Settings, tap your name, choose Subscriptions, then select WakePact. Apple manages billing, cancellations, and refunds.
Can I subscribe without a WakePact account?
Yes. WakePact does not currently require its own account. Apple StoreKit handles purchases through the Apple Account on your device.
Offline use
Core alarms, on-device movement analysis, local records, and settings work without an internet connection. Initial purchases, purchase restoration, ads, and optional online-generated plan or companion content require a connection. After a verified purchase, the app may use a time-limited cached entitlement while offline.
Privacy and permissions
Camera frames for the push-up challenge are processed on-device and are not uploaded. HealthKit access is optional. You can review or revoke WakePact permissions in iPhone Settings. See the Privacy Policy for complete details.